Exchange, Return & Refund Policy

Return & Exchange Window
  • Socks & innerwear can only be returned or exchanged under *specific conditions, with requests raised within 48 hours of delivery (due to hygiene reasons). For apparels, return/exchange requests must be raised within 7 days of delivery.
  • Requests made after this window will not be accepted.

Non-Returnable Items

  • Socks and innerwear (including underwear, hanky, panties, camisoles, vests, trunks, bras & brief) are not eligible for return due to hygiene reasons.
  • *Socks and innerwear can only be exchanged if:
    • The wrong product was delivered.
    • The delivered product is defective or damaged.
  • Any products in sale will not be eligible for return or exchange.

Exchange Eligibility

  • Exchanges are applicable for wrong item or defective product received.
  • The product must be:
    • Unused and in its with original condition, tags and packaging.
    • Accompanied by proof of purchase and unboxing video.

Return Process

  1. Raise a request via email at brcc@bonjourgroup.net within 48 hours for socks & innerwear and 7 days for apparels from the delivery date:
    • Order ID
    • Clear photos of the product
    • Unboxing video from all angles (to verify missing or wrong items): To ensure transparency and fairness while avoiding discomfort for customers.
      “Please retain packaging and record unboxing for any support queries.”
  2. Our team will review the request and confirm approval within 2 business days.
  3. If approved, we’ll arrange a pickup within 3–5 business days.
  4. Post pickup, a quality check (QC) will be done.
  5. Upon QC approval, exchange/refund will be processed.

Refund Policy

  • Only the product amount is refunded. Shipping and COD charges are non-refundable.
  • COD Orders: Refunded via cheque or bank transfer within 10–15 working days (after receiving the product & QC is done)
  • Prepaid Orders: Refunded via the original payment method within 5–7 working days. (after receiving the product & QC is done)

Return/Exchange Will Not Be Accepted If:

  • The request is made after 48 hours for socks & innerwear or 7 days after for apparel delivery.
  • The product is used, damaged, or not in original packaging.
  • Sale items are not eligible for return or exchange.
  • Partial returns from combo packs or bundles.